These Terms and Conditions govern the use of the Petchploy Jewellery website (www.petchploy.company.site) and the purchase of goods through our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not accept these terms in full, you should discontinue the use of our website immediately.
Our store is hosted on the Ecwid platform, which provides us with the e-commerce infrastructure to sell our products and services globally.
A legally binding contract is established between you and Petchploy Jewellery once you receive an order confirmation email and full payment has been processed. We reserve the right to refuse any order at our discretion, including but not limited to:
We shall not be liable for any indirect loss, damage, or expenses arising from a rejected order. In such cases, a full refund will be issued.
Age Requirement: You must be 18 years or older to make a purchase and enter into a legally binding contract with us.
Petchploy Jewellery guarantees the authenticity of all pieces for the lifetime of the product. Each piece is 100% original, with any alterations or modifications clearly stated in the product description. If an item is found to have authenticity discrepancies, we will provide a full refund.
All jewelry is covered by a 30-day workmanship warranty from the date of delivery. This warranty applies only to defects in material or craftsmanship. It does not cover:
To claim a warranty:
Shipping costs for warranty claims are the responsibility of the customer.
We accept the following payment methods:
Payment Options:
Currency: All transactions are processed in USD.
Processing Time: Estimated 7–28 business days from the date of confirmed payment. This may vary depending on product specifications and order volume.
Shipping:
Shipping costs are non-refundable.
We only accept returns for repair in cases of workmanship defects within the 30-day warranty period.
Requirements for return:
Shipping: Customers are responsible for return shipping costs.
Due to the nature of our products, we do not accept returns for replacement once a purchase is finalized.
All sales are final. No refunds are issued unless a product is found to be materially different from its description or if authenticity is proven compromised.
Refunds are only available for orders canceled within 24 hours of payment. See our Order Cancellation Policy for full details.
Orders cannot be canceled after the 24-hour window.
The maximum liability for claims related to any purchased item is strictly limited to the item's purchase value.
We reserve the right to modify, suspend, or discontinue any aspect of our website or services without prior notice. This includes product details, pricing, policies, and site functionality.
Changes to Terms: We may update these Terms & Conditions at our sole discretion. Any revisions will be posted on this page, and continued use of our website after changes are published constitutes your acceptance of the revised terms.
If you have any questions or require assistance, please reach out to us:
Office/Mailing/Return Address:
787 M.7 Pho Klang, Mueang,
Nakhon Ratchasima 30000, Thailand
Reference Person: Pitchayaphat Pongsuwan
Please do not send returns to the manufacturer.
By accessing our website or making a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Thank you for choosing Petchploy — Precious Jewels for Precious You.
