Payment | Warranty, Return & Refund | Cancellation

PAYMENT

When it comes to purchasing anything online, the security question towers above everything else. Our store’s overall cyber security and particularly the billing process security is something we do not take lightly. All of your shopping here will be a fun and safe experience. If you have any difficulties in the checkout process, you can always address our customer support department with your billing questions.

Payment Terms:

1. Buy Now
   • Full advance payment processed via the "Buy Now" button.
   • Accepted payment methods: All major debit and credit cards (Visa, MasterCard®), PayPal, Bank Transfer, Wire Transfer, and Western Union.
2. Private Sale
   • 50% deposit via T/T, with the remaining 50% due before shipment.
   • Accepted payment methods: Bank Transfer, Wire Transfer, and Western Union.
3. Auction
   • Please refer to each auction house’s payment terms and conditions.

Note:

• All prices on our site are listed in USD.
• In some cases, PayPal may impose limits on sending money, such as $10,000 USD per transaction for verified users or $25,000 USD per transaction for verified users who have linked their bank accounts. If your purchase value exceeds these limits, we recommend using bank transfer/wire transfer or Western Union as alternatives. Please follow the instructions provided at check out for these payment method. *It's important to note that transaction fees may apply.

If you encounter any difficulties, please contact us directly to request a proforma invoice for your payment.

WARRANTY

🛡️ Jewelry Authenticity Lifetime Warranty

All PETCHPLOY Jewellery pieces are warranted for the lifetime of the original owner to be free from defects in brand, material, and workmanship. Each piece is 100% authentic, with any additions or modifications clearly stated in the item description.

In the rare event that you discover a defect differing from the description, we are committed to providing a full refund. Your satisfaction is of utmost importance to us.

⚒️ 30-Day Warranty for Flawless Workmanship

Our jewelry comes with a 30-day warranty covering any faults or defects in workmanship. Please note that this warranty does not cover damage caused by improper care, misuse, or natural wear and tear. We kindly request that you handle your jewelry with care to ensure its longevity.

For more information, please refer to our Return Policy.

RETURN

🛑 No Return for Replacement Policy

At PETCHPLOY Jewellery, we uphold a strict No Return for Replacement policy. Due to the nature of our products, we cannot accept returns for replacement once a purchase has been completed. We kindly ask our valued customers to carefully review the product details—such as size, specifications, and design—before finalizing their purchase, as all sales are final.

Thank you for your understanding and continued support. If you have any further questions or concerns, please don't hesitate to contact our customer service team.

⚒️ Return Policy for Repairs (30-Day Workmanship Warranty)

If you discover a fault covered under our 30-Day Workmanship Warranty, please notify us immediately by providing an uncut and unedited video of the parcel being unpacked as proof.

How to Initiate a Repair Return:

1. Contact us within 30 days of receiving your parcel.
2. Return the item in its original packaging, along with the warranty card and receipt.
3. Ensure the item is unused and undamaged. If damage occurs due to customer mishandling, a repair service charge will apply.

Important Notes:

• All returns must be shipped via a trackable shipping method.
• Shipping costs are non-refundable, and customers are responsible for return shipping fees.
• Incomplete returns—missing the receipt, warranty card, or required video evidence—will not be eligible for repair under warranty.

📧 Contact Us for Repair Requests:

• Email: petchployofficial@outlook.com
• Return Shipping Address:
  PETCHPLOY Jewellery
  787 M.7 Chinarong Rd, T. Pho Klang,
  Mueang, Nakhon Ratchasima, Thailand 30000
• Phone: +66 935253566

⚠️ Please do not send your purchase back to the manufacturer.

Thank you for trusting PETCHPLOY Jewellery. We are happy to assist you with any eligible repair returns.

REFUND

🚫 No Refund Policy

PETCHPLOY Jewellery maintains a strict No Refund Policy. Once a purchase is made, it is considered final and non-refundable.

We encourage our customers to carefully review all product details, including specifications and images, before completing their purchase. Our team is always available to answer questions or provide additional information to ensure a confident buying experience.

Thank you for your understanding. If you need further assistance, please don’t hesitate to contact us.

🔄 Refund for Order Cancellation Policy

For refund eligibility related to order cancellations, please refer to our 24-Hour Cancellation Policy.

CANCELLATION

⏰ 24-Hour Cancellation Policy

1. Cancellation Window:
   • Cancellations made within 24 hours of placing the order will be processed without penalty, provided the production process has not yet begun.
2. Cancellation Process:
   • To request a cancellation, please email us with the subject line: "Cancellation".
   • Include your order number and billing address in the email.
   • Cancellations requested after the 24-hour window will be considered at the sole discretion of PETCHPLOY Jewellery.
3. Refund Process:
   • Refunds will be processed via Wire Transfer to your bank account.
   • Refund processing may take 1–30 business days, depending on your financial institution.
   • Please note that any transaction fees incurred during the refund process are the customer’s responsibility.

If you have any questions or need further assistance regarding cancellations or refunds, please feel free to contact our customer support team.

Thank you for choosing PETCHPLOY Jewellery.